PayFast allows your customers to pay via Visa and Mastercard credit and cheque cards, Instant EFT, Masterpass, Mobicred, SCode, Zapper, SnapScan and debit cards.

Shipping will generally take between 3 - 5 Working Days depending on your location.

Our online shop is protected by industry-standard security measures to ensure your data is safe and your shopping experience is secure.

We use PayFast for all online transactions, one of the most trusted and secure payment gateways in South Africa. PayFast ensures that your payment information is encrypted and transmitted securely using the latest SSL encryption technology, safeguarding your sensitive data.

Additionally, we do not store your payment details on our servers. Your information is handled directly by PayFast, which complies with the Payment Card Industry Data Security Standards (PCI-DSS), ensuring the highest level of protection for your transactions.

With these robust measures in place, you can shop with confidence knowing that your personal and payment information is fully protected.

Once you’ve completed your order, here’s what happens next:

Order Confirmation:
You’ll immediately receive an order confirmation email with all the details of your purchase, including the products ordered, total cost, and shipping information. If you don’t see the email, please check your spam/junk folder or contact us.

Payment Processing:
Your payment is securely processed via PayFast. We ensure that your transaction is fully encrypted and secure, protecting your financial information at all times.

Order Preparation:
Our team begins preparing your order for shipping. If you ordered freshly roasted coffee, your beans will be roasted and packed specifically for your order to guarantee freshness.

Shipping:
Once your order is ready to go, we’ll ship it to the address provided. You’ll receive a shipping confirmation email with a tracking number, so you can monitor your package’s progress until it reaches your doorstep.

Delivery:
Your order will be delivered based on the shipping method you selected during checkout. If you have any questions or concerns during the delivery process, you can reach out to us for assistance.

Enjoy!
Once your order arrives, it’s time to brew and enjoy the freshly roasted coffee or any other items you’ve purchased!

You will receive an automatic order confirmation via email with all the details of your purchase, including the products ordered, total cost, and billing information.

If you would like a formal invoice, please feel free to request one by contacting us at accounts@caffiain.co.za, and we will be happy to generate it for you.